Role Of An Adviser

The role of a CAB volunteer adviser is extremely varied and very rewarding. Volunteer advisers interview clients and let them explain their problem. Advisers then help them to clarify the issues by exploring the problem and asking questions to fully understand it. Advisers then use AdviserNet, which is the bureau’s information system, before explaining the options available to the client. The adviser may have to explain the options further in order to allow the client to make an informed choice which best suits their requirements. Advisers are also trained to check that clients are receiving all the benefits that they are entitled to, and can also help the client complete complicated forms. They can also speak or write to other agencies on the client’s behalf, if required.

Once a client has been advised, the adviser must make a detailed record of the enquiry as it forms an essential component in ensuring the quality of the advice services provided by the bureau, and enable the quality of the service to be monitored. A detailed record also helps to ensure that the advice given is appropriate for that client as well as ensuring continuity between different advisers on successive contact with the client.

Attributes Required To Be An Adviser

The main attributes that an adviser needs is to be able to listen and communicate with clients. They should also be willing to work as a team member. Advisers should also be able to work within the CAB principles of confidentiality and giving impartial advice.


We provide a comprehensive training programme which lasts up to 26 weeks to help you to become a CAB adviser. We also provide continual in-service training order to keep your skills and knowledge current.



If you would like to become a volunteer and feel you have the skills necessary, please contact us via email at bureau@falkirkcab.casonline.org.uk.